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The city’s 311 line has been inundated with thousands of calls in the week since the snowfall and McGeachy said crews work to get to problem and dangerous areas as soon as possible.
“We had about 27 per cent of our annual average accumulation (of snow) in a 24-hour period or the equivalent of 5-10 typical snow storms that we would see in a year so it was obviously an exceptional snow event and we’re still working with the snow we had on the weekend,” he said.
“We had to shift our focus back to those main routes but we do anticipate we’ll be spending a lot of time this week in the residential areas.”
The snow created havoc on the roads and, for some, brought about unforeseen issues accessing health care in their own homes.
Sue Rock said her good friend, who is severely disabled, was “abandoned” twice overnight in his home due to the careworkers’ inability to leave their homes or drive into and out of the crescent where he lives.
CBI Health Group, the organization in charge of his care, is a contractor of Alberta Health Care that provides in-home care for elderly and disabled clients still living independently.
They did not immediately respond to a request for comment.
Gerry Gatto, owner of Senior Homecare by Angels, said his organization had some considerable difficulties getting to patients’ homes in many snowed-in residential neighbourhoods and wouldn’t be surprised if other agencies did, too.
“The day after the snowfall we were completely shut down, our caregivers were unable to get out of their driveways,” he said. “The city has done a wonderful job on the main thoroughfares but the residential streets were completely blocked off.”
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