A passenger whose British Airways flight was cancelled a year ago has been charged 64 per cent of the fare by the online travel agent she used.
In January 2020, Rose Storey bought a BA ticket from London Heathrow to Newcastle for travel on 1 May. She paid £77.85 through TravelUp, based in Berkshire.
After the coronavirus pandemic began, British Airways cancelled the flight on 30 March. Under air passengers’ rights rules, Ms Storey was due a full refund within a week.
Rose Storey contacted British Airways a month after the cancellation. A call centre staff member told her that, as it was a travel agent booking, it would be for TravelUp to deal with, but that she should expect all her money back.
But after waiting months, she was refunded just £27.85 – barely one-third of the fare.
Her mother, Karen Storey, said: “There was no explanation whatsoever, and at first we assumed this was an ‘interim’ payment. But by February 2021 nothing more had arrived.”
