Customer experience now the top technology priority, but organizations aren’t quite ready
These days, everyone dreams of superior customer experience (CX), especially customers. Next in line are business leaders, who have ...
Tag: customer
Data breach exposes McDonald’s employee and customer information
What just happened? The global company hacking streak continues, with McDonald's becoming the latest addition to what looks to ...
Customer Experience-Based Business Models Lead To Greater Customer Loyalty
by Sean and Thora Dowdell, co-authors of “Brand Renegades: The Fearless Path from Startup to Global Brand“ Customers have ...
Fastly outage explained: How one customer broke Amazon, Reddit and the wider internet
Not Fastly's proudest moment. Peter Dazeley/Getty Images Tuesday will be remembered as the day the internet broke -- before ...
Medallia named LEADER in Report for Customer Feedback Management Platforms by Independent Research Firm; Steps up Presence in Korea – Arabian Post
Medallia Experience Cloud receives one of the highest scores in strategy and market presence categories. SEOUL, SOUTH KOREA ...
5 Ways Ecommerce Brands Are Improving Customer Retention
Ecommerce is one of the few industries that has not just managed but actually thrived during the pandemic with ...
Hacker leaks Domino’s customer data; firm says financial information safe
Image Source : AP A hacker has allegedly leaked customer data of pizza brand Domino's, according to information shared ...
How Leaders Should Use Consumer Insights to Guide Decision-Making and Improve Customer Experience
Consumer insights are transforming existing business models and ecosystems. Here's why leaders should apply consumer insights analytics to personalize products and services and ...
Telstra, Optus, and Aldi Mobile warned by ACMA for not verifying new customer info
Image: Getty Images/iStockphoto The Australian Communications and Media Authority (ACMA) has issued formal notices to a trio of telcos ...
Singapore Brands Lag in Winning Hearts of Consumers as Customer Experiences Fall Short of Expectations – Arabian Post
SINGAPORE – Media OutReach – 12 May 2021 – Instead of bringing businesses closer to their customers, Singapore’s digital ...