Kevin Nair and his staff have been servicing a big magnificence service supplier shopper in Malaysia with community VPN companies when its house owners started asking a number of occasions, “Do you know how to write a software to help us with operations?”
While not one thing Kevin was doing on the time, he considered it and located that there was really a void for techniques catered in the direction of the sweetness companies trade.
“There were many POS systems at the time, but mainly for F&B use cases which differs greatly from the beauty and wellness industry,” he recalled to Vulcan Post.
Seeing such a possibility, he knew he and his staff at Aoikumo needed to take it.
Catering To Underserved Industries
“One of the biggest hurdles for businesses at that time was the limitation in accessing their customer’s data in a centralised manner.”
Kevin additional defined, “Meaning if a customer purchased a package from Branch A and wanted to go to Branch B to redeem, there was no way they could do so. Cloud adoption was also low at that time and we were the first Malaysian provider for the industry with a full cloud service.”
Now, with the pandemic, ache factors have modified a bit of. During COVID-19, Kevin recognized that companies that offered in-person companies have been struggling to promote on-line.
Launching their B2C module, Webstore, in March simply earlier than MCO was a well timed transfer then. Webstore permits companies to promote their companies from their very own web site whereas Aoikumo handles the invoicing, package deal management, studies, and many others.
“At the same time, there were pain points post-MCO like social distancing. Within a few days, we launched the Automated Customer Registration which allows businesses to send registration links to new customers through WhatsApp,” Kevin stated.
“Customers will be able to register themselves from home and on their device, reducing crowds and touching at the front desk.”
Moving Into The Medical Sphere
Aoikumo’s system wasn’t primed for the medical trade because it had been extra targeted on the sweetness one. Curiously, they started noticing that numerous medical associated purchasers had begun utilizing their system anyway.
“After much research, we found that their pain points were similar to what the beauty centres were facing and we were the only system that were able to address the pain points even though we lacked other features,” Kevin stated.
“Since then, we started researching on dental and GP clinic related systems and found that our features were 80% ready for the industry. As the first step, we linked up our system with WHO’s International Classification of Diseases (ICD-10) and launched the telehealth feature.”
Soon, Aoikumo will likely be launching its dental and periodontal charting modules together with dispensary and medicine ones.
One method it’s aided its medical purchasers is by permitting medical doctors to set digital appointments by means of its Scheduling menu, whereby the affected person will merely should click on on a hyperlink through SMS or e-mail to entry the video.
“Imagine having to e-consult a doctor but you would need to download an app, register, etc.,” Kevin identified the inefficiencies. Aoikumo’s methodology makes their purchasers extra accessible to prospects.
From what I discovered, Aoikumo isn’t the one POS system supplier within the medical house, with one different title being ClinicPlus.
But Kevin isn’t involved about competitors, saying, “We are confident of our current standing as the only Malaysian provider that is full cloud running on Web, Android and iOS which provides an easy-to-use, fast to implement, prompt and excellent support.” These, he feels, are sufficient to set Aoikumo aside.
Now, with their entry into the medical trade, Kevin is first concentrating on for 300 dental clinic subscriptions to Aoikumo in 2021.
- You can be taught extra about Aoikumo right here.
- You can examine what we’ve written on POS techniques right here.
Featured Image Credit: Kevin Nair, founder and technical lead at Aoikumo